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Senior Account Manager

Company: Thirst Craft
Job Title: Senior Account Manager
Level, Role, Type: Senior, Accounts, Array
Location: On-Site, Glasgow/Remote, United Kingdom
Salary: TBD
Reference: WBDS - Thirst
Collaborating with our top clients, you’ll bring your industry knowledge to lead large and complex projects. A deft hand at client servicing, you’ll provide exceptional solutions for your clients, while working closely with the Account Directors to grow business.

Key Characteristics
Exceptional communication and organisational skills.
Ability to manage large, complex stakeholder groups.
Confidence and positive attitude with a desire to be the best in your field.
Commercial mind with the understanding of profitability.
Tackle challenges head on, finding best solutions for creative and clients.

Key Responsibilities

Client Services
Delivering excellent service to clients with initiative.
Liaising daily, both remotely and in person, with clients all over the world.
Owning, growing and nurturing key client relationships.
Create development plans for your clients, understanding objectives, opportunities, commercial success and drive to conversion​.
Proactively solving challenges, identifying opportunities to grow revenue with an entrepreneurial mindset.
Taking total control of a project inc. timelines, resourcing, milestones, budgets, profit, tracking and supplier conversations.
Write engaging, bespoke proposals using strategic insight to secure new work and able to negotiate with clients to maximise profit.

Expert understanding of Thirst’s strategic process and able to support on brief writing, research, offer a strong client view, market and project understanding​.
Able to positively challenge team leads with confidence and insight to deliver the best work possible.
Making sure work is on brief and inspiring for our clients​.
Becoming a client expert, acting as their voice within the agency.
Articulate clients’ insights, business and brand plans to the wider team to inspire development and briefs.

Expert understanding of Thirst’s creative process and how to maximise efficiencies to deliver maximum profitability while delivering world class work.
Able to unite teams towards a world class goal and deliver inspiring work for our clients.​
Building best in class creative presentations to deliver exceptional creative solutions and present back to senior/large client teams.
Understand client expectations and can interpret feedback to get to the heart of what’s really going on.
Making sure all work that goes to the client is of the highest standard possible.

Expert production management, engaging the right team members at the right time.
Developing a strong understanding of sustainability through design and pushing projects when required.
Working closely with our production team to ensure that projects are realised as expected.

Leading and guiding junior members of the Client Services team.
Communicate with clarity and confidence.

Knowing and loving both the design and drinks industries.
Being a champion for our strong, simple, shit hot ethos.
Be a source of knowledge to our own team and clients, sharing latest thinking and design inspiration.
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